1. Manages Customer Interactions Understanding Customer Touchpoints First off, I gotta say, managing customer interactions is one of the coolest features of CRM software. Think of it as your personal assistant that keeps track of every call, email, or chat you’ve had with a customer. This is super handy because it gives you a complete […]

Centralizes Customer Information Keeping Everything in One Place One of the first things you’ll notice with CRM software is how it centralizes all your customer information. Instead of having scattered bits of info across different platforms, CRM brings it all under one roof. Imagine a digital filing cabinet that houses every detail about your clients,