Understanding CRM Fundamentals Defining CRM So, let’s kick things off by getting a clear definition of what CRM actually means. CRM stands for Customer Relationship Management. It’s an approach that companies use to manage their interactions with current and potential customers. From my experience, it’s not just about managing contacts; it’s about building lasting relationships. […]
Understanding Customer Relationship Management Defining CRM So, let’s kick things off with the basics! CRM, or Customer Relationship Management, is a technology that helps businesses manage their relationships and interactions with potential and existing customers. At its core, it’s about streamlining processes, ensuring that no customer feels ignored, and boosting team efficiency. From my personal
Hey there! If you’ve been involved in the world of software testing, you might have heard the term “CRM” floating around quite a bit. Today, I’m excited to dive into this concept, explore its significance in software testing, and share what I’ve learned throughout my journey. Let’s break this down into five key areas that