Understanding Your Sales Process Mapping Out the Customer Journey When I first started working with CRMs, one of the major game-changers was really understanding the sales process. You need to map out the entire customer journey from the first point of contact to closing the deal. Take the time to scribble down each step, because […]
As someone who’s been deep in the trenches of marketing and sales for quite a while, I can’t emphasize enough how crucial it is to have the right CRM software. It’s the backbone of sales management, and it can make the difference between closing a deal or losing a lead. Today, I’ll dive into my
1. Understanding CRM Software What is CRM? When I first dipped my toes into the world of sales, I quickly realized I needed some sort of structure to manage my relationships with customers. That’s when I found out about CRM, or Customer Relationship Management software. It’s basically a tool designed to help businesses manage business