Understanding CRM and Its Importance What is CRM? First off, let’s dive into what CRM actually means. Customer Relationship Management is not just a fancy term thrown around in boardrooms; it’s a crucial part of how businesses today operate. Think of it as the digital diary of all interactions a business has with its customers. […]
Understanding Microsoft Dynamics 365 What is Dynamics 365? When I first dove into the world of Customer Relationship Management (CRM) software, Microsoft Dynamics 365 quickly caught my eye. It’s essentially a cloud-based platform that combines various applications, including sales, customer service, field service, and project service automation, all under one roof. This integration helps businesses