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What Is Crm Software Technology

Understanding CRM Software Defining CRM So, CRM stands for Customer Relationship Management. It’s basically a fancy term for keeping track of all your interactions with customers. Picture this: you have a tool that helps you remember who your customers are, what they need, and the history of how you’ve interacted with them. That’s CRM in […]

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What Is Call Center CRM CTI Software Technology And How Does It Work? 8 Ways

Understanding Call Center CRM What is CRM? Okay, so first off, let’s break it down. CRM stands for Customer Relationship Management. It’s like the backbone of any customer service setup, especially in call centers. Think of it as a digital Rolodex but so much more powerful. It helps businesses manage their interactions with current and

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