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Is Sugar Crm A Ticketing Software

Understanding Sugar CRM’s Core Features What Sugar CRM Offers From my experience in the world of customer relationship management, Sugar CRM stands out for its robust functionalities. It’s not just a tool for storing customer data; it’s packed with features that support sales, marketing, and yes, even customer service. The ability to customize the dashboard […]

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Which 7 CRM Ticketing Software Features Will Improve Customer Service?

1. Efficient Ticket Management Understanding Ticket Lifecycle When I first started using CRM ticketing software, the ticket lifecycle was a concept that excited me. Each ticket represents a customer’s issue, from the moment it’s created to resolution. It’s crucial to know what’s going on at every stage. Believe me, simplifying this process can dramatically improve

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